Refunds & Returns

We want you to be confident in every purchase. This policy is in addition to your statutory consumer rights, which it does not affect.

Return windows

• Equipment & accessories: 7 days from delivery, unused and in original packaging.
• Custom or made-to-order items (turf rolls cut to size, branded scoreboards): non-returnable unless defective.
• This policy is in addition to your statutory rights under the Consumer Protection Act 2019 and the Sale of Goods Act 1930.

How to start a return

Email returns@fieldr.example or use the "Return" button in your order history. We arrange reverse pickup for orders above ₹2,000.

Refund timelines

• UPI / wallets: 1–3 business days.
• Cards / net banking: 5–7 business days.
• B2B invoices: credit note within 5 business days.

Damaged or defective goods

Report within 48 hours of delivery with photos. We arrange replacement, repair or full refund at no cost. Manufacturer warranty terms continue beyond this window.

Turnkey services

Service projects are governed by the signed Statement of Work. Milestone payments are non-refundable once accepted; defects are remedied under the workmanship warranty.

Dispute resolution

If buyer and vendor cannot agree, Fieldr mediation will issue a binding decision within 10 business days.